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FAQ
 
Customer Service

9 I am having technical difficulties? Where and how do I get help?
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Firstly, we apologize for any inconvenience that you are experiencing with the software or the setup. We hope to help guide you to a quick resolution.

  • Please refer Technical Support section. Most common queries and technical issues are covered here.
  • You can also reference our online Tutorial for a step by step visual Guide that walks you through product installation, activation, OS settings and basic testing methodologies.
  • If your issue remains unresolved please contact JE Customer Service and we will respond within 24 hours.
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10 I currently use Grindosonic. Can I still upgrade to DEPA V9? What are the advantages?
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Absolutely! DEPA V9 is equipped with a Grindosonic (G#) module which displays the output in G# instead of the Fundamental frequency (F), if you still so desire. Further, users of DEPA V9 benefit by all the other advanced software features that are not offered by Grindosonic such as online item database access, single, calibrated & bulk testing modes, damping & impact test analysis and temperature variant analysis and can still get all the output in G#. The user has the option of toggling between G# and Fundamental frequency (F) output formats at will.

DEPA also dynamically calculates, displays and stores the Young's Modulus and Mathematical statistical data and comparative Histogram data for conducted tests online. These calculations are offline manual steps with the Grindosonic in a user created excel spreadsheet.

Finally, unlike Grindosonic which is a bulky hardware, the DEPA V9 software is extremely portable!  Installed on your laptop and armed with the light weight DEPA sensor in your laptop case, take your testing environment with you where ever you go.

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11 How do I contact JE?
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For questions please don't hesitate to contact JE Customer Service and we will respond within 24 hours.

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